Join the Butler Harwell Family

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Are you ready to build and lead a world-class support department in the smart home technology sector? Butler Harwell, headquartered in Ashford, Kent, was founded in 2018 and specialises in the design, installation and ongoing maintenance of high-end smart-home and audio-visual systems. The Company has experienced exponential growth since its incorporation in 2018, now boasting team members across two office locations (Essex and Kent); the Company also benefits from the smart show home it shares in partnership with renowned German housebuilder Huf Haus, at Brooklands in Weybridge, Surrey.

SUPPORT ENGINEER MANAGER

Butler Harwell is seeking an experienced Support Engineering Manager to create and manage our customer support operations. As Support Engineering Manager, you'll establish and lead our dedicated support department, serving both our customers and our engineering/commissioning teams. This is a key leadership position with full P&L responsibility and autonomy in department development.

    • Create and implement support strategies and processes from the ground up

    • Manage departmental calendar and cost centre

    • Drive profitability while maintaining exceptional service levels

    • Oversee technical support delivery across multiple systems and platforms

    • Lead and develop the support team

    • Handle antisocial hours as required

    • Identify and pursue upgrade and new equipment sales opportunities

    WORKING HOURS

    Typical working hours are 8am – 5pm, Monday to Friday with 1 hour of statutory breaks. You would also be available to receive emergency client calls during your rest period. Any time from your statutory break period, from cessation of the emergency call to the start of your next shift, shall be returned to you typically in the same working week. We aim to work with you to remain respectful of on-call and rest periods. Due to the nature of works, it is expected you to opt-out of the Working Time directive.

  • TECHNICAL EXPERTISE REQUIRED:

    • Demonstrable working knowledge of:

    • Control4 & Crestron (including Crestron Home)

    • Savant & Lutron

    • Rako Lighting Systems

    • Networking (DrayTek, Cisco)

    • Blustream

    • Sonos Audio Systems

    • Ruckus & Unifi

    REQUIREMENTS:

    • Minimum 5 years' experience at mid to senior level in smart home/AV industry

    • Strong technical troubleshooting abilities

    • Excellence in customer service delivery

    • Commercial acumen and P&L management experience

    • Team leadership and development skills

    • Willing to work with consideration and passion

    • Attention to detail and tidy working essential

    • The ability work well under pressure

    • Patience and the ability to remain calm in stressful situations

    • To be flexible and open to change

    • Use of Microsoft Office (Excel/Word/Outlook etc) is beneficial

    • Good communication and time-management skills

    • Base salary from £42,000 (depending on experience)

    • Inconvenience bonus per call-out eventuality.

    • Use of Company vehicle (small van)

    • Company expense and fuel card

    • Uncapped commission scheme for equipment sales and upgrades

    • Comprehensive benefits package

    Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.

     

    This is an immediate start, full-time office and field-based role, with an expectation that applicants shall ideally live within the Home Counties (Greater London, Essex, Middlesex, Surrey, Kent and Sussex).

     

    A vehicle and laptop will be provided along with an expenses card for general day-to-day company use and a fuel card for vehicle expenses. Candidates must have a full UK driving licence.

     

    The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.

  • Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:

     

    nick.eve@butlerharwell.com

     

    Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.

     

    Thank you for your interest - we look forward to hearing from you.

SENIOR ENGINEER

We are seeking a talented and dedicated Smart Homes Senior Engineer to join our team. The ideal candidate will combine technical expertise and experience with strong leadership to roll-out integrated, user-friendly smart home solutions that transform how people interact with their living spaces.

    • Work closely with Projects Manager to be the site-lead to manage project installation life cycle.

    • Time and workflow management of Engineer(s) and sub-contractors.

    • Ensure attention to detail and maintain high standards of work.

    • Ability to manage multiple projects simultaneously, balancing competing deadlines and requirements.

  • EXPERIENCE:

    Minimum 5 years of experience or residential and commercial smart-home solutions, such as:

    • Multi-room AV & Cinema / Media rooms

    • Intelligent Lighting & HVAC

    • Network

    • Security, Intruder alarms, CCTV and access control

    • Whole home automation

    SKILLSETS REQUIRED INCLUDE:

    • Cable Testing & Certification of First Fix Cables (Generally Installed by Others)

    • Infrastructure Cable Termination & Head End Installation

    • Second Fix Installation & Commissioning of the Above Listed Systems

    • Rack Planning, Building & Commissioning                                                   

    • Wired & Wireless Data Networks

    • Soft Skills for Customer Handover & System Training

    • Fault Finding & Reactive Maintenance (Remote & In Person)

    • Strong verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.

    • Use of Microsoft Office (Excel/Word/Outlook etc) is beneficial

    Butler Harwell is proudly selective when it comes to choosing suppliers and manufacturers, and has chosen to work with the below partners, with which experience and familiarity are highly beneficial:

    • Crestron (Crestron Home/Sonnex/DM-NVX/DM-NAX/Flex)

    • Savant

    • Lutron (HomeWorks QS/Sivoia QS/RA 2)

    • Control4 (inc. Triad, Araknis & Other Snap One Brands)                                                

    • Rako (Wired & Wireless)

    • Artcoustic (SL Series, Performance Series & Spitfire Loudsopeakers & Subwoofers)

    • Wisdom Audio (Loudspeakers & Amplification)

    • L Acoustics (Loudspeakers & Amplification)

    • Blustream (Matrices & HDBaseT/Network-Based Video)

    • Bowers & Wilkins

    • Dahua (Cameras & NVRs)

    • 2N (Intercoms & Access Controls)

    • Draytek (Routers)

    • Cisco (Switches)

    • Ubiquiti (Routers, Switches, Wireless Access Points)

    • Middle Atlantic (Specialist Equipment Racks)

    • Excel Networking (Cables & Networking Accessories)

    • Future Automation (Specialist Mounts & Mechanisms)

    • Sonance (Patio Series/Garden Series/Landscape Series Loudspeakers & Subwoofers)

    • Ruckus Unleashed (Wireless Access Points)

    • Gira (KNX Interfaces)

    • Texecom (Premier Elite Alarm Systems)

    • Base salary from £40,000 (depending on experience)

    • Company van with fuel card plus company expenses card

    • Discretionary bonus scheme

    • Company pension

    This is an immediate start, full-time field-based role, with an expectation that applicants shall ideally live within the Home Counties (Greater London, Essex, Middlesex, Surrey, Kent and Sussex).  It is essential that candidates have a full UK driving licence.

    The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.

     

    Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.

  • Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:

    nick.eve@butlerharwell.com

     

    Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.

SYSTEMS DESIGNER

We are seeking a talented and innovative Smart Homes System Designer to join our team in our Ashford, Kent office. The ideal candidate will be responsible for designing, integrating, and optimising comprehensive smart home solutions that enhance comfort, efficiency, and security for commercial and residential projects. The role involves working closely with clients and project managers to ensure the successful execution of smart home solutions.

    • You will be responsible for the initial creation, and subsequent revisions of various design deliverables including structured cable diagrams, set outs, schedules, rack schematics, and others.

    • Create custom smart home ecosystem designs that integrate multiple technologies and platforms

    • You will be responsible for document control, version release and keeping the document register up to date on projects you are leading on.

    • You will be communicating directly with our Projects team ensuring they have all the right information in order to deliver our projects.

    • You will be attending site visits in order to gather information and meet with project stakeholders.

    • Taking the role of Design Lead on projects, ensuring that key deliverables are produced on time and within the

    • budgeted hours, so that we can meet project milestones. In addition to communicating directly with other project stakeholders such as Architects or Building Contractors in order to collaborate as required.

    • You will be assisting in the creation of new, and modification of existing deliverable templates

    • Project Management: Ability to manage multiple projects simultaneously, balancing competing deadlines and requirements.

    • Experience: minimum 5 years of experience in smart home systems design.

    • Detailed knowledge of AutoCAD and Visio is essential

    • Strong technical knowledge of:

      o   Multi-room AV & Cinema / Media rooms

      o   Intelligent Lighting & HVAC

      o   Network

      o   Security

      o   Whole home automation

    • With brands such as Creston, Savant, Control 4, KNX, Lutron, Rako, Cisco, Ubiquiti, Ruckus, DrayTek

    • Knowledge of Revit, SketchUp and DIALux lighting software preferred but not essential.

    • Communication: Strong verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.

    • High attention to detail in system design and documentation.

    • Base salary from £40,000 (depending on experience)

    • Discretionary bonus scheme

    • Company pension

    This is a full-time (40 hours / week), office role based in our Ashford, Kent office with occasional travel to project sites as determined.

    A laptop will be provided along with an expenses card for general day-to-day company use. It is preferred that candidates have a full UK driving licence.

    The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.

    Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.

  • Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:

    nick.eve@butlerharwell.com

    Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.